Refund policy

Return & Warranty Policy

At Travlr, your comfort and satisfaction are our top priorities. We want every customer to have a worry-free shopping experience, which is why we proudly offer a 60-day return policy and a 1-year warranty for lasting peace of mind.

1. 60-Day Return Policy

We stand behind our products. If for any reason you’re not completely satisfied, you can return it within 60 days of delivery.

  • No restocking fees
  • Simple, automated return submission
  • Refunds issued to the original payment method after the returned item is received, inspected, and processed

Return requests are processed through our automated return system and evaluated based on eligibility criteria outlined in this policy.

Return requests are submitted through an automated system but are manually reviewed.

Travlr reserves the right to approve, reject, or modify any return request at its sole discretion, including in cases of suspected abuse, fraud, policy violations, or excessive return activity.

2. Return Approval & Shipping

After a return request is submitted through our automated system:

  • Requests are manually evaluated for eligibility
  • If approved, return instructions and return label will be provided. Return shipping costs are the responsibility of the customer.
  • Returns sent without approval may be refused or returned to sender

While the submission process is automated, all return decisions are made manually, and Travlr retains full discretion to approve or deny any request to protect against misuse or abuse.

Once your return is received at our warehouse, it will be inspected and processed to confirm compliance with the approved return.

3. Refunds & Free Gifts

  • Refunds are issued only after the returned item is received, inspected, and processed at our warehouse
  • Refunds are sent to the original payment method and may take up to 10 business days to appear, depending on your payment provider

Free Promotional Gifts

  • Orders that include free promotional gifts must return those items to qualify for a full refund
  • If free gifts are not returned, their value will be deducted from the refund at their regular (non-promotional) retail price
  • Warranty coverage is excluded from this requirement, as it is not a physical item

Travlr reserves the right to adjust refund amounts or deny refunds if returned items are incomplete, damaged beyond normal wear, inconsistent with the approved return, or if abuse of the policy is suspected.

4. Chargebacks and Policy Exclusion

Initiating a chargeback constitutes a formal dispute of the transaction through the customer’s payment provider. By filing a chargeback, the customer acknowledges that the transaction is under review by their financial institution.

Once a chargeback is initiated:

  • The order may be deemed ineligible for returns, refunds, or warranty claims under this Return & Warranty Policy.
  • Travlr reserves the right, at its sole discretion, to suspend or refuse any return, refund, or warranty service related to the disputed order.
  • Refunds and dispute resolution will be handled through the customer’s financial institution while the chargeback is active.

Travlr will comply with the investigation process conducted by the payment provider. No refunds, replacements, or warranty claims will be processed while a chargeback is under review or after a final chargeback decision has been issued, unless required by law.

5. 1-Year Warranty

All Travlr products include a 1-year limited warranty, which automatically begins on the delivery date.

No activation or registration is required.

This warranty covers manufacturing defects, structural issues, and material faults under normal use.

How to Submit a Warranty Claim

Warranty claims must be submitted by email to support@shoptravlr.com and are subject to review and approval.

Travlr reserves the right to:

  • Request photos, videos, or additional information
  • Inspect the product
  • Determine eligibility and the appropriate resolution, including repair, replacement, or denial

The warranty does not cover:

  • Normal wear and tear
  • Misuse, abuse, or accidental damage
  • Unauthorized modifications or repairs

6. Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us immediately at support@shoptravlrcom. We will arrange a free replacement or full refund right away.

Travlr reserves the right to request photo or video evidence and to determine the appropriate resolution at its discretion.

7. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Gift cards
  • Final sale or clearance items
  • Products showing signs of misuse or intentional damage

We want you to feel completely confident trying our product, knowing you are backed by a 60-day return guarantee and a 1-year warranty.

By placing an order with Travlr, you agree to the terms of this Return & Warranty Policy. While digital tools are used to facilitate submissions, all approvals and decisions are made at Travlr’s discretion to ensure fairness and prevent abuse.