Shipping Policy

We offer insured worldwide shipping on all orders.

We work with trusted shipping partners to manage your shipment and provide tracking updates, with USPS, Canada Post, and other reputable carriers handling final delivery.

A tracking number will be emailed to you once your order has been processed so you can follow its progress.

Processing Time

Orders are processed within 1–2 business days for approximately 90% of orders. To account for occasional delays, please allow up to 5 business days for order preparation before shipment. During peak seasons or holidays, processing may take up to 7 business days. Please note: Orders are not processed, packed, or shipped on weekends or public holidays.

Estimated Delivery Time

After processing, delivery typically takes 7–12 business days. Including a buffer for unforeseen delays, total delivery time may be up to 14 business days, depending on your location and the selected shipping method.

Shipping Costs

We offer free standard shipping on all orders. Expedited or priority shipping options may be available at checkout for an additional cost, depending on your location. Any applicable shipping fees will be displayed at checkout before you complete your order.

Tracking

A tracking number will be emailed to you once your order has shipped. Please allow up to 48 hours for the tracking information to appear in the carrier's system.

Order Changes

If you notice an error with your order or shipping details, please contact us at hello@shoptravlr.com within 24 hours of placing your order. We will do our best to make changes, but updates cannot be guaranteed after this window.

Address Changes After Shipment

If you need to update your shipping address after your order has shipped, please contact us at hello@shoptravlr.com. Address redirection is subject to carrier approval and cannot be guaranteed. Any applicable carrier redirection fees are the customer's responsibility and will be quoted for your approval before proceeding.

Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address. If our system flags an address issue, we will reach out within 3 business days for verification. Failure to respond may result in order cancellation.

Failed Delivery Attempts

If the carrier is unable to deliver your package but can attempt delivery again or hold it for pickup, please follow the carrier's instructions to arrange redelivery or collection. We are happy to help. Any carrier fees for redelivery or holding are the customer's responsibility and will be quoted for your approval before proceeding. Reshipments are only arranged once the package is being returned to sender.

Return to Sender and Reshipments

If the carrier confirms that your package is being returned to sender, please contact us at hello@shoptravlr.com to arrange a reshipment to your updated shipping address.

Packages returned due to a carrier error will be reshipped free of charge. Reshipping costs are the customer's responsibility if the return results from an incorrect or incomplete address, failure to respond to the carrier's delivery instructions, or the carrier being unable to contact the customer to complete delivery. The fee will be quoted for your approval and must be paid before the package is reshipped.

Packages marked as "delivered" by the carrier are considered successfully delivered.

Delayed Delivery

We strive to ensure timely delivery, but delays can occur due to severe weather or transportation disruptions, courier service delays, or customs clearance. If we encounter a processing issue with your order (such as product availability or address verification), we will notify you promptly. TRAVLR. is not liable for delivery delays caused by external factors, though we will keep you updated and assist wherever possible.

Lost or Stolen Packages

Lost in Transit

If you believe your package is lost in transit, please contact us at hello@shoptravlr.com so we can investigate with the carrier.

Once the carrier confirms that the package is lost, we will arrange a reshipment. Please let us know when you need your order so we can check the available delivery options. For urgent US orders, we will arrange a free reshipment from our US warehouse. If a reshipment cannot arrive in time for your needs, we will issue a refund.

Stolen Packages

If you believe your package was stolen, please contact us at hello@shoptravlr.com for guidance. We may ask you to file a claim directly with the courier company (we can assist with instructions), and in unresolved cases a police report may also be required. In rare cases, at our discretion, we may provide a one-time replacement or refund as a courtesy. TRAVLR. is not liable for stolen packages, as these are outside our control.

Packages confirmed as "delivered" by the carrier are not eligible for lost package claims.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@shoptravlr.com so we can arrange a replacement or refund.

Shipping Policy Updates

TRAVLR. reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review the most up-to-date version before making a purchase. By completing your order, you agree to the terms outlined in this policy.

For any questions or concerns, reach out to us at hello@shoptravlr.com.